Refund Policy
Last updated: 4/7/2026
1. Overview
This Refund Policy describes MovaBase's policy regarding refunds for paid subscriptions and services. By purchasing a subscription or service from MovaBase, you agree to this Refund Policy.
2. Subscription Plans
MovaBase offers subscription plans on a monthly or annual basis. Subscriptions are billed in advance and automatically renew unless cancelled.
3. Refund Eligibility
3.1 30-Day Money-Back Guarantee
If you are not satisfied with MovaBase within the first 30 days of your initial subscription, you may request a full refund. This guarantee applies only to your first subscription purchase and does not apply to renewals.
3.2 Service Issues
If you experience significant service issues that prevent you from using MovaBase as intended, and we are unable to resolve the issue within a reasonable time, you may be eligible for a prorated refund for the affected period.
3.3 Billing Errors
If you believe you have been charged incorrectly, please contact us immediately. We will investigate and, if confirmed, issue a full refund for the incorrect charge.
4. Non-Refundable Items
5. How to Request a Refund
6. Cancellation
You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of your paid period. No refunds will be issued for the remaining period after cancellation.
7. Chargebacks
If you initiate a chargeback or dispute a payment, we reserve the right to suspend or terminate your account immediately. We encourage you to contact us first to resolve any billing issues before initiating a chargeback.
8. Refund Processing
Refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider, but typically take 10-14 business days to appear in your account.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Service after changes are posted constitutes acceptance of the modified policy.
10. Contact Us
If you have any questions about this Refund Policy or wish to request a refund, please contact us through our support channels or at the contact information provided on our website.